ASSISTENZA TECNICA

“The impeccable service delivered by the Lumenis team has allowed us to minimize our downtime preventing patient inconvenience and lost revenue. In the rare instance that one of our three Lumenis lasers had needed service, the turnaround was brief and issues resolved to complete satisfaction.”

Jason Bacharach, M.D.
Medical Director, North Bay Eye Assoc. Sonoma County, CA

“I have had 6 Lumenis laser devices over the past 14 years and highly recommend purchasing an official service plan through Lumenis. When a machine needs repair, I know with confidence that the service provided by great people like Will and Brian is second to none. Trust your machine to no one else.”

Ramsey Markus, M.D.
Associate Professor of Dermatology & Director of Laser Surgery Department of Dermatology Baylor College of Medicine Houston, TX

“Lumenis service provides me with peace of mind, knowing that I can always count on their certified service professionals and great staff. They keep our lasers in compliance with the latest regulations, including all the latest manufacturer required updates, software and whatever it takes to keep our lasers in the best operational status. You can rest assured you are in good hands when you purchase a Lumenis Service Agreement.”

Susan Lossing, CME
Permanent Choice, MN

“Being under a Lumenis Service Contract has been great for Fauquier Hospital in every way. Lumenis Service does a great job! Timely performed semiannual Preventative Maintenance check-ups were provided as part of the service contract benefits provided by Lumenis.
Whenever we get audited by The Joint Commission, thanks to the service for our lasers provided by the manufacturer, we are able to pass the audit and accreditation verification with flying colors. Once we present documentation of Lumenis’ equipment service performed by Original Equipment Manufacturer, then we easily pass the audit with no additional questions asked.
On the rare occasion our lasers needed corrective maintenance, all needed repairs were always provided in a timely fashion and any issues were resolved in one visit and to our highest satisfaction. The Lumenis Service Engineer is always competent, patient, dependable, reliable, on time and able to provide the highest level of service to us.”

Laura Nicely
Clinical Engineering Manager Fauquier Hospital Warrenton, VA.

“Enrolling in a Lumenis Service Agreement was one of the best decisions I have made for my practice. Lumenis takes care of everything so that I can spend less time worrying about the equipment and more time focusing on my patients. Our system operates optimally thanks to the included Preventative Maintenance, and the few issues we’ve had in the past 8 years were resolved promptly and efficiently. The Service Agreement proved to be cost effective, and over time it actually lowered our cost of ownership. The certified Lumenis Engineer that services our laser is exceptional, and I am highly satisfied with the quality of his service. On a scale from one to ten, I give Wes a twelve!”

Rekha Singh, M.D.
Atlanta Laser Clinic Suwanee, GA.

“Having the Lumenis Service Agreement has been extremely beneficial to Greenbrier Valley Medical Center. We have the Preventative Maintenance scheduled every six months. Our laser PMs are always completed on-time resulting in me always meeting compliance for The Joint Commission requirements.The field service engineer, Eric, is very knowledgeable and performs a great service for us. When I rarely have a machine down I can callservice and shortly after speaking with the service department Eric is returning my call with an estimated time of arrival. He is very friendly, always wearing a smile, courteous and highly professional.”

Saundra Zermeno, BSEET / BMET III
Biomedical Services Greenbrier Valley Medical

“As one of the very first hair removal practices opened in Wisconsin, I always turned to Lumenis for service and customer support issues. I am thrilled with the expertise and courtesy of the Service Engineer that Lumenis has for our area for all of the 14 years. Not only did Wayne provide very informative answers to all our questions, but he also suggested best ways to maintain the equipment in the most efficient manner. The service contract that we purchased from Lumenis was the best decision for our business. Not only was it wise as a cost-saving option, but, most importantly, it provided us with the worry-free confidence that our equipment will be maintained and serviced by manufacturer-certified experts.”

Nancy Neusen, RE
Clinic of Medical Electrolysis Fond Du Lac, WI.